Frequently Asked Questions
Here are some of the most commonly asked questions at Etwkb. If you have any other inquiries, feel free to contact us!
1. What payment methods do you accept?
We currently accept payments only through PayPal. You can pay with your PayPal balance, linked credit card, or bank account.
2. Do you offer international shipping?
At the moment, we only offer shipping within the United States. We do not ship internationally.
3. How long will it take for my order to arrive?
Once your order is processed (within 0-2 business days), you can expect it to arrive within 7-10 business days.
4. Is shipping free?
Yes, we offer free shipping on all orders within the United States.
5. Can I return my order if I’m not satisfied?
Yes, we accept returns within 30 days of receiving your order, as long as the items are unused and in their original condition with packaging intact.
6. How do I return an item?
To initiate a return, simply contact us at [email protected] or +1 (330) 686-4440. We will provide you with return instructions and a return address.
7. How will I get my refund?
Refunds will be issued to the original payment method and typically take 5-7 business days to process after we receive the returned items.
8. What should I do if my order arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 7 days of receiving the package. We will assist you with a return or exchange at no additional cost.
9. Can I cancel or modify my order?
Once your order is processed, it cannot be modified or canceled. However, please contact us as soon as possible, and we will do our best to accommodate your request before the order is shipped.
10. How can I contact customer support?
You can reach us by:
- Email: [email protected]
- Phone: +1 (330) 686-4440
- Business Hours: Monday to Saturday, 9:00 AM – 7:00 PM
If you have any other questions or concerns, don’t hesitate to get in touch! Thank you for shopping with Etwkb!